ºÚ°µ±¬ÁÏÍø-Meridian’s Dorys De La Paz takes university’s top 2010 customer service honor
January 18, 2011
Dorys De La Paz greets you with a smile when you walk in the front door of ºÚ°µ±¬ÁÏÍø’s Meridian Health Science Center. She’s willing to help faculty, staff and students at a moment’s notice. Her colleagues call her “awesome and amazing.”
And for her efforts, De La Paz, an office specialist II, has been named the 2010 ºÚ°µ±¬ÁÏÍø Cares Customer Service Provider of the Year.
“I am incredibly surprised,â€� she said, moments after ºÚ°µ±¬ÁÏÍø President Arthur Vailas presented her with an honorary plaque and check for $1,000.
The president, Vice President for Finance and Administration James Fletcher and ºÚ°µ±¬ÁÏÍø Cares Coordinator Stacey Marshall made a special trip from Pocatello to ºÚ°µ±¬ÁÏÍø-Meridian to present the award Jan. 14.
De La Paz, who holds a bachelor’s degree in Spanish from Albertson College—now the College of Idaho—has worked at ºÚ°µ±¬ÁÏÍø since 2007.
ºÚ°µ±¬ÁÏÍø Meridian’s Wes Lewis, a video instruction manager for the College of Pharmacy, was presented with the ºÚ°µ±¬ÁÏÍø Cares “Spotâ€� Award for December and received a $15 Visa card. The university awards several “Spotâ€� awards each month to employees who demonstrate exceptional customer service.
The ºÚ°µ±¬ÁÏÍø CARES Initiative was started in 2009 to encourage exemplary customer service in all facets of the university. Since the program’s inception, 900 employees have attended two-hour customer-service workshops, according to Marshall.